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Communication Skills
Workshop Overview Communication is at the core of all work and yet how much focus do we give to improving our skills? We can propose with confidence that in every session we run where people are asked...
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Business Communication
Workshop Overview It is always possible to become more efficient in how we organise ourselves and our work. Time management skills training can help you to become more efficient, develop a sense of...
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Customer Service
Workshop Overview Working with internal customers is often more challenging than with external clients. Customer service training can really help those people who face challenging customers on a daily...
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Assertiveness Training
Workshop Overview Most of us have the potential to be more assertive, or assertive in more situations. At ITD we define assertion as being an approach which demonstrates an understanding of the other...
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Written Communication
Workshop Overview We all assume everyone else is better and has more knowledge of written communication skills. This is a very practical session with participants working on typical documents from...
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Working with different styles – Direct
A person with a direct work style, or some of the direct behavioural traits, can be one of the most challenging to work with. They are characterised by; focus on getting things done, impatience in...
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What is the impact of using notes when presenting?
Many people are now required to present as part of their job. This may be in meetings with seniors, where the objective is to persuade or inform. It may be in seminars where the objective is to update...
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Assertive Behaviour – is not the same as aggressive behaviour
Assertiveness training works on your confidence Sometimes assertive and aggressive behaviour can be easily confused. If we send an email to a colleague saying ‘Please can you get this document...
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Communication Skills
Workshop Overview Communication is at the core of all work and yet how much focus do we give to improving our skills? We can propose with confidence that in every session we run where people are asked...
View ArticleClik here to view.
Business Communication
Workshop Overview It is always possible to become more efficient in how we organise ourselves and our work. Time management skills training can help you to become more efficient, develop a sense of...
View ArticleClik here to view.
Customer Service
Workshop Overview Working with internal customers is often more challenging than with external clients. Customer service training can really help those people who face challenging customers on a daily...
View ArticleClik here to view.
Assertiveness Training
Assertiveness training is about finding the right balance in communication. Too strong and we can be aggressive. Too soft and we can be submissive. Being assertive means we put our point of view...
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Written Communication Training
Workshop Overview We all assume everyone else is better and has more knowledge of written communication skills. This is a very practical session with participants working on typical documents from...
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Why is it important to stand relatively still when presenting?
Why is it important to stand relatively still when presenting? Some people are natural wanderers when making a presentation, they naturally walk from side to side, or forwards and backwards. Whilst...
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Communication skills training
Communication skills training – ITD Communication skills training helps people to improve how they interact with colleagues, clients, their team, managers and others. Training introduces models and...
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Business Communication
Workshop Overview It is always possible to become more efficient in how we organise ourselves and our work. Time management skills training can help you to become more efficient, develop a sense of...
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Personal development training excelled & practical
Understanding personality can have huge impact on our success Our personality awareness training, part of a personal development programme receive excellent feedback this week. Participants said it...
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The power of wearing red
Red is back in fashion this season. The colour’s long been associated with power, but running alongside that is also a current of danger, as Lisa Jardine explains. What should the stylish woman be...
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Handling difficult conversations training gets great feedback
Handling difficult conversations training helps with everyday challenges Handling difficult conversation training gets great feedback. Participants found the handling difficult conversations training...
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Written communication skills tip – plan
Written communication skills training improves writing immediately Written communication skills tip – plan It’s a simple tip. Before you start to write, plan. Take a breath, consider what you are...
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